Kanh Returns and Exchange
Products bought under any special offer are only eligible for an exchange (product should be of the same or higher value). Refunds or conversions to Store Credits are not applicable for special offers, only exchanges are allowed.
Process: Request. Confirm. Handover. All India shipments include a return shipping label.
Price: Free. As it should be.
Customer Care: +91 8928889047 | Email: support@happynexus.co
Drop off: Corporate Office - 8, Narsingh, Akurli Road, Kandivali East, 400101
Business Hours: 10am – 6pm IST , Monday to Saturday, except Indian public holidays.
We include a pre-paid return label in all our shipments to make it easy for you. Generate a request, specify a convenient pick up date, and we will manage the rest.
Eligibility:
If you find any problems with your KANH article or are unsatisfied for any reason, you can return or exchange the article up to 60 days from the date of purchase.
We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.
Money Back:
For all accepted returns, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer.
Only eligible for the article purchased, not any packaging or gift or free items included by us.
Process:
The easiest way to return or exchange is to generate a request from our website. For transactions made by signed-in
customers, you can go to "My Orders" under the "My account" menu. For guest order transactions, visit the Track
Your Order page. You will need to enter your Order ID and the email address given in the order.
You can also call or write to us if you need any assistance or if you find that more convenient.
We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled
only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10
working days, offer store credits or exchange for another available size or product, as you prefer.
Please inform our customer care department in the event any articles are delivered without tags. Please do not
accept a delivery if the packaging is not properly sealed or is damaged.
More on Returns and Exchanges
- Login to dashboard on the website and follow the instructions. Visit the returns/exchange sections on the website
- Manually request return in dashboard or Submit the order number and registered email id in the empty fields.
- Follow the instructions and select the item(s) you would want to return/exchange.
- In case of an exchange request, select the item from the catalogue which you want to exchange them with.
- A confirmation email will be shared once your return/exchange request is approved.
- Please note in case of Sale or Discount, Returns or Exchanges will not be applicable
We're very sorry but we do not accept returns after 60 days of delivery date.
○ We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, Please notify us within 24 hours of delivery. Also, we request you email us a photograph of the damaged / defective product to support@happynexus.co In case you fail to intimate us about the same within 24 hours of delivery, the return will not be processed.
It takes up to 2 working days to initiate the return pickup from your location, once the return/exchange request has been approved. In case if it is not picked up within 2 working days, please reach out to our helpline at +91 8928889047 or write an email to support@happynexus.co
○ Any item purchased during a sale is non-refundable.
○ Only exchange will be applicable on orders purchased on sale/offer.
- Once the return request has been raised on our app or web page/site, our pickup partners will initiate reverse pickup of your order within 2 working days once the request is approved. As soon as we are notified about a successful return pickup, we initiate the refunds within 3 working days of us receiving the update. Please note that refund cannot be initiated unless the return pickup is complete and we receive an update on the same. Also please note it takes 6 working days to initiate the refund to a gift card.
- For Prepaid orders: Refunds are initiated directly to the source account.
- For COD orders: Refund will be done manually bank transfers or razorpay payment link. Our team will reach out to you before initiate refund process in COD orders.
- For Gift card orders: Refund will be routed back to the gift card. Please note that gift card refunds cannot be sent to any other payment source.
- For any combination of the above: all refunds will be done in the same proportion in which the payments were received including the partial refunds.
○ To make COD refunds fast and convenient, we issue COD refunds via Payout links. No more hassle or waste of time in collecting bank account details. Once your item is picked up, our team will issue you a Payout link. To accept refunds via a payout link:
○ You will receive the payout link on your registered email id.
○ Click on the link and confirm your phone number via OTP
○ Choose the mode in which you would like to receive the refund(UPI or bank account)
○ Payout will be processed to your account within 24 hours!
For all the return requests, our delivery partners make a maximum of 3 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or canceled for the below reasons;
■ Delivery partners are not able to contact you.
■ Not able to locate your address.
■ You have registered an incorrect phone number or provided the wrong delivery address.
■ Pincode is incorrect etc
Keep in mind that as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 2 attempts, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as canceled. To prevent this from happening, we request that you answer calls from delivery partners and in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. If it so happens that your reverse request order gets canceled without the proper attempts, you can reach out to us on any of the support channels(Call/Email) and we will be glad to help you further!
In case your pin code is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:
1403, T2, Acme Oasis, Akurli Road, Kandivali east, Mumbai- 400101 - Pick Up hub
Contact Number - +91 8928889047
- Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 2 business days of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid or Manual Bank Transfer in case of COD.
PLEASE NOTE: Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal
network in India.
○ Yes, you can opt for the higher value product against exchange with the existing lesser value product.
○ The difference amount should be paid while creating the exchange request. Cash on delivery is not available for these orders.
The difference amount refund will be sent back to the gift card. Please note that gift card refunds cannot be sent back to any other payment source.
It is advisable to verify the shipment status once it has been handed over to the pickup agent. The status typically transitions from "Out For Pick-up" to either "Pick-up Done" or "In Transit."
If the status remains unchanged, kindly raise a query with our Customer Support team within 24 hours from the actual Pick-up Date for further assistance with the required details below.
• Pick-Up Executive Phone Number.
• Screenshot of the Courier Details.
• Call Recording with Pick-up Executive (If Any).
