Effective Date: [September 1, 2024]
Last Updated: [12th September 2024]]
Welcome to Kanh. We value your trust and are committed to protecting your privacy. This privacy policy explains how Kanh collects, uses, discloses, and safeguards your personal information when you use our website [https://www.kanh.in]., mobile application, and services.
By using our platform, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this policy, please do not use our services.
1. Information We Collect
When you interact with Kanh, we collect the following types of personal data:
- Personal Information: Name, Email address, Phone number, Shipping and billing address, Payment information (e.g., credit card details).
- Automatically Collected Information: IP address, Browser type, Operating system, Pages visited and links clicked (via cookies and similar tracking technologies), Device information (e.g., device type, unique identifiers).
- Sensitive Personal Data: We do not collect sensitive personal data, such as passwords for other services, biometric data, or health information unless specifically required and consented to.
2. How We Use Your Information
Kanh uses your personal data for the following purposes:
- To Process Orders: Manage orders, payments, and shipping logistics. Communicate with you regarding your order, delivery, and returns.
- To Improve Our Services: Analyze browsing and purchase behavior to improve product offerings and enhance the customer experience. Personalize your shopping experience based on your preferences.
- Marketing and Promotions: Send promotional emails, newsletters, and product recommendations (with your consent). Conduct market research and customer surveys.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes. Prevent fraud and ensure data security.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect information about how you interact with our website. These technologies help us:
- Remember your preferences (e.g., saved items in your cart).
- Provide targeted ads and marketing messages.
- Analyze website traffic and trends.
You can manage or block cookies through your browser settings, though this may affect some functionalities of our website.
4. Sharing Your Information
Kanh does not sell your personal data. However, we may share your information with trusted third parties for specific purposes:
- Service Providers: Third-party logistics providers (for delivery and returns), Payment processors (to securely process payments), Marketing agencies (for customer engagement campaigns).
- Legal and Compliance: In response to lawful requests from public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In case of a merger, acquisition, or sale of Kanh’s assets, your information may be transferred as part of the business transaction.
5. Data Security
We take the security of your data seriously and use industry-standard encryption and security practices to protect your information. This includes:
- SSL encryption on our website to protect your data during transmission.
- Secure servers to store your personal information.
- Regular security audits to prevent unauthorized access or breaches.
6. Your Rights
As a user in India, you have the following rights concerning your personal data:
- Access and Correction: You can access your personal information and correct any inaccuracies by logging into your account or contacting our customer service.
- Withdrawal of Consent: You can withdraw your consent for us to use your data for marketing purposes at any time by unsubscribing from our emails or adjusting your account preferences.
- Deletion of Data: You can request the deletion of your personal information from our records unless we are legally required to retain it (e.g., for tax or legal compliance).
7. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements. We regularly review our data retention practices to ensure they comply with the law and best practices.
8. Children’s Privacy
Kanh’s services are not intended for children under the age of 18. We do not knowingly collect personal data from individuals under this age. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
9. International Data Transfers
Your personal data may be transferred to, and stored in, locations outside of India, including countries that may not have equivalent privacy laws. When transferring data internationally, we take appropriate measures to ensure your personal data is adequately protected, such as using contractual clauses or binding corporate rules.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any changes will be posted on our website with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: support@happynexus.co
- Phone: +91 8738022274
- Address: Happy Nexus Lifestyle Pvt Ltd, Narisngh Chawl Room No.8. Hanuman Nagar. Akurli Road, Kandivali East. Mumbai-400101. Maharashtra.